Refund Policy
Last updated: October 2026
LookBook sells digital credits delivered instantly to your account. Because digital goods cannot be returned, refunds follow the rules below. Contact: [email protected].
1. Unused credits
If you purchased a credit pack within the last 7 days and have not used any credits from it, you may request a full refund. Email [email protected] with your account email and we will process it within 7 business days.
2. Used credits
Once credits have been used to generate portraits, the purchase is considered consumed and is not refundable — the AI generation cost has already been incurred.
3. Free portraits
Your first 2 portraits are free and involve no payment, so there is nothing to refund.
4. Subscriptions (if offered)
If a subscription product is offered in the future, you may cancel at any time; the subscription remains active until the end of the current billing period. Subscription fees already charged are not prorated.
5. Duplicate or erroneous charges
If you were charged twice for the same purchase or charged in error, contact us within 30 days and we will investigate and refund confirmed errors in full.
6. Abuse
Accounts terminated for violating the Terms of Service or Acceptable Use Policy are not eligible for refunds. Filing a chargeback while a good-faith refund request is pending may result in account suspension.